The Basic Airline Customer Services Program provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this degree will develop a basic understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline. To earn this certificate, complete the required courses as listed with a grade of C or better. At least 50% of all major coursework must be completed at Cypress College.

Students may attend full-time or part-time. Full-time students typically take between 12 to 18 units per semester. Basic certificates (18 units) can be earned in one to two semesters, advanced certificates (35 units) in two to three semesters, and AS degrees (60 units) in two years. Courses are offered on campus, online, during the day, and in the evenings.