The IT Support Specialist certificate of achievement is based on the learning objectives from the CompTIA IT Fundamentals (ITF+) and CompTIA A+ certifications. Also, the certificate of achievement includes help desk “soft skills” such as effective communication, analytical and critical thinking, diplomacy, problem-solving, leadership, team building, and listening skills. The IT Support Specialist certificate provides the required competencies to be employed in high-demand, high-wage jobs and careers in information technology.

Learning Outcome(s):

✓ Identify features and functions of common operating systems and establish network connectivity

✓ Identifying, using, and connecting hardware components and devices

✓ Achieve hands-on experience installing and using help desk issue-tracking software.

✓ Know how to set up and install common peripheral devices to a laptop/PC or secure a basic wireless network

✓ Install and configure laptops and other mobile devices

✓ Comprehend notational systems, illustrate the basics of computing and explain the value of data and troubleshooting

✓ Troubleshoot PC and mobile device issues including application security support